The Communications Toolkit contains practical advice, tips and strategies to enable you to develop the communication skills needed to be a successful student. The text helps you make a successful transition to tertiary studies, develop effective research skills for your discipline, approach academic writing with confidence, refine your writing skills, and enhance your face-to-face communication experience. This new edition includes more information than ever on active listening and dealing with conflict, while taking into account the changing nature of university studies as more and more students study and take courses online. New examples of online students’ communication work and new coverage of the communication challenges students face when going to university via an online channel deals with this diversity. The direct, inclusive, motivational and student-friendly text addresses both individual students and those working in seminar or workshop groups, and provides activities for both types of student throughout the book. The new CourseMate Express website offers you resources for learning and revision, making this the strongest communications textbook in the market today.